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 Godrej Upstream Limited

D&B D-U-N-S®: 91-853-6996
 Lawkim Campus, Chitalsar, Manpada S.V. Road, ,  Thane  400607  INDIA
 Phone: 91 022 25302400;Fax: 91 022 25302444;E-mail: markl@godrejupstream.com;Website:www.godrejupstream.com

  Godrej Upstream Limited (Godrej Upstream) is a subsidiary of the Godrej group. The company was established in July 2002 as Lawkim Upstream, a joint venture between Lawkim (a Godrej enterprise) and Upstream LLC, a subsidiary of Rosenbluth International, a U.S. travel major. Godrej Upstream is a contact management company operating four call centres in the U.S. and one in India. The company focuses mainly on the travel industry and provides services in customer care management.
Verticals
Travel, HR, IT help desk, and supply chain

Services offered
First level customer care services: technical assistance, website navigation and support, customer service support; Second level customer care services: credit card issues, escalation, third party transfers, ticketing and processing services including e-fulfillment; Comprehensive reporting package services: call management systems, and web-based and customised reporting

Areas of specialisation
Customer contact management services in the travel domain
  Year of establishment
2002

Manpower
700

Delivery centres
Mumbai

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