Dun & Bradstreet India is pleased to release the third edition of its premium publication ‘India’s Top ITeS and BPO Companies’. The encouraging response to the previous two years’ publication, coupled with the continued growth of the outsourcing sector is reflected in the third edition, which features over 200 companies. In ‘India’s Top ITeS and BPO Companies 2007’, we continue to collate an exhaustive information resource covering a very wide swathe of the ITeS-BPO industry.

The Indian economy has recorded an unprecedented growth rate of over 9 per cent in the past couple of years, and continues to display strong trends in the current year. Notably, the Government of India aims to achieve average GDP growth rate of 9 per cent over the next 5 years and the ITeS-BPO industry would play an important role in achieving the targeted growth rate. The phenomenal growth of the Indian ITeS-BPO industry started with medical transcription and fundamental data entry work, and has today come a long way, offering high end knowledge services across the world, and employing more than 0.5 million people. The ITeS-BPO industry recorded a revenue growth of 32 per cent, amounting to US$9.5 billion in FY07, of which export revenue accounted for a share of over 87 percent. Consequently, the ITeS-BPO industry’s share to the country’s thriving service sector has also gone up to around 2.1 per cent in FY07.

However, the industry is facing some challenges, such as high attrition rates (which ranges between 25-40 per cent); rupee appreciation against the US Dollar; emergence of other low cost countries like China, Philippines, Ireland, Mexico and Brazil; wage inflation etc. On the other hand, opportunity beckons in the form of emerging verticals such as KPOs, LPOs, and EPOs. Indian outsourcing companies are increasingly focusing on innovation, exploring new geographies, new products and services and hence moving up the value chain. Globally, outsourcing is an important strategy for cost saving, flexibility, operational excellence and reliability for achieving higher growth. Indian outsourcing companies therefore have an excellent opportunity to exploit this potential, which is expected to employ around 1.1 million people by 2008.

Dun & Bradstreet hopes that the publication would serve as reliable and a ready reference tool on India’s leading ITeS-BPO companies. I hope you enjoy reading India’s Top ITeS and BPO Companies 2007 and look forward to receiving your suggestions.

Dr Manoj Vaish
President & CEO - India
Dun & Bradstreet