Leading Mid-Corporates of India 2021

10 Experts' View Leading Mid-Corporates of India 2021 How would you describe the journey of your company since its inception? What are some of the key products / services offered by the company? METTLER TOLEDO started from two historic companies – The Toledo Scale Company and Mettler Instruments AG. Mettler Instruments AG was founded in 1945 by Dr. Erhard Mettler, a Swiss engineer. He laid the foundation for the successful laboratory balances business and invented the single-pan balance. The Toledo Scale Company, founded in 1901, was the largest US manufacturer of industrial and retail scales. In 1989, Mettler and Toledo Scale Corporation merged to form METTLER TOLEDO. Today, METTLER TOLEDO is a global manufacturer and marketer of precision instruments for use in laboratory, industrial, and food retailing applications. The Company holds strong worldwide leadership positions. Our products are sold in more than 140 countries, and we have a direct presence in 40 countries. We are listed on the New York Stock Exchange as MTD (NYSE: MTD). Our broad offering includes laboratory and industrial instruments. Examples of our precision laboratory instruments include laboratory balances, liquid pipetting solutions, automated lab reactors, titrators, and thermal analysis systems. Our offering to the industrial Mettler-Toledo India Private Limited Sanjoy Mallik General Manager & Country Head markets includes industrial scales and terminals; software such as statistical quality control, and formulation/batching; metal detectors, checkweighers, x-ray, data capture and dimensioning solutions for transportation and logistics. Our sensor and analyzer technology solutions for liquid measurement include pH, dissolved oxygen, total organic carbons, conductivity and bioburden. These solutions enable pharmaceutical, biotech and other companies to continuously monitor their processes to ensure product quality and to meet regulatory standards. Our journey in India has been very exciting and fulfilling as well. We started as a small company in 1998. As we grew, we worked closely with our customers from diverse segments to help them achieve their productivity, efficiency, and compliance goals. Today, over 300 employees in sales, marketing, and service roles work in our head office in Mumbai and at ten other locations across India. In addition, we have a factory in Mumbai and three entities which are involved in a wide range of activities such as global technical support and software development. What are some of the innovative initiatives taken by your company in recent years? How have those initiatives helped your organization? METTLER TOLEDO is a name synonymous with innovation. Not only are we known for constantly innovating products and services based upon cutting edge technologies, but we also evolve our customer-facing processes. To cite an example, our GWP® (Good Weighing Practice TM ) program is a risk-based approach, which helps our customers choose the right weighing equipment for their laboratory and industrial applications. It helps our customers avoid compliance costs, expensive rework, and reduce waste of raw materials and production resources. What challenges did your company face during the pandemic? What modernization techniques did your company embrace to steer through the crisis? The pandemic mounted challenges of enormous proportions for the world. On the brighter side, it taught us various personal and professional lessons. Similar to other corporations, we also had the challenge of balancing dual needs of protecting our teams on the one hand while delivering the products and services to our customers in a seamless manner. Being a partner of choice for the pharmaceutical industry, we even had a more important role to play. METTLER TOLDEO did a great job both globally and in India in adapting to the new ways of business. We developed highly professional remote tools for delivering customized interactions with our customers. Our customers and our own teams tell us that we created an experience for our customers next only to face-to-face meetings. Wherever we needed onsite visits, especially for our service teams, we deployed additional measures and made investments to ensure the safety of our teams and customers. Dun & Bradstreet