Dun & Bradstreet GCC Conclave | Empowering Global Growth

About the Event – ‘GCC Summit 2025’

Global Capability Centers (GCCs) are revolutionizing global business by driving innovation, boosting efficiency, and unlocking new growth. From IT and R&D to analytics and customer support, GCCs centralize critical functions, delivering scale, flexibility, and cost savings.

India stands at the forefront, with over 1,600 GCCs – projected to hit 2,400 by 2025 – fueled by a vast talent pool and competitive costs. US companies lead the charge, making up 60% of India’s GCCs, contributing to a staggering $60 bn in expected revenue. With 1.66 mn+ professionals already employed, India’s GCC boom is powering the future of global enterprises.

With this context, Dun & Bradstreet was excited to unveil the grand summit of, ‘Dun & Bradstreet GCC Summit 2025’ on the theme ‘Harnessing India’s Capabilities for Global Growth’ on 23rd May 2025 at Bengaluru, from 9 am onwards.

The summit was attended by 150+ key representatives senior finance, legal, and HR heads, GCC heads, technology leaders, and industry experts from various organizations across India. The summit will also witnessed the launch of ‘Rethinking the Future of Global Capability Centers’ report.

Theme of the Summit – ‘Harnessing India’s Capabilities for Global Growth’

Harnessing India’s vast talent, innovation, and sustainability efforts was key to driving global growth. India’s GCCs transformed industries, fostered technological advancements, and positioned the nation as a strategic global leader. The Dun & Bradstreet GCC Summit delved into the evolving trajectory of the Global Capability Centers industry, showcasing how India’s strengths could drive and accelerate global business transformation. Under the theme Harnessing India’s Capabilities for Global Growth, this year's Summit explored three fundamental areas:

Innovation Hub

India’s dynamic ecosystem fostered groundbreaking advancements across technology, AI, and R&D. GCCs leveraged India’s ingenuity to develop cutting-edge solutions that drove global competitiveness. By investing in innovation, companies unlocked new markets, streamlined operations, and accelerated digital transformation worldwide.

The Talent Factory

With a workforce of 1.66 million+ in GCCs, India’s talent pool was unmatched in scale and expertise. The nation’s emphasis on STEM education and upskilling ensured a steady pipeline of professionals ready to lead global projects. This talent drove productivity, creativity, and operational excellence for global enterprises, enhancing corporate reputation and positioning India as a leader in ethical global expansion.

Risk Assessment

GCCs required robust risk assessment frameworks to identify, analyze, and mitigate potential challenges. By proactively addressing risks related to cybersecurity, data privacy, regulatory compliance, and geopolitical factors, GCCs ensured business continuity and built resilience against unforeseen disruptions.

Theme of the Summit – ‘Harnessing India’s Capabilities for Global Growth’

Harnessing India’s vast talent, innovation, and sustainability efforts was key to driving global growth. India’s GCCs transformed industries, fostered technological advancements, and positioned the nation as a strategic global leader. The Dun & Bradstreet GCC Summit delved into the evolving trajectory of the Global Capability Centers industry, showcasing how India’s strengths could drive and accelerate global business transformation. Under the theme Harnessing India’s Capabilities for Global Growth, this year's Summit explored three fundamental areas:

Innovation Hub

India’s dynamic ecosystem fostered groundbreaking advancements across technology, AI, and R&D. GCCs leveraged India’s ingenuity to develop cutting-edge solutions that drove global competitiveness. By investing in innovation, companies unlocked new markets, streamlined operations, and accelerated digital transformation worldwide.

The Talent Factory

With a workforce of 1.66 million+ in GCCs, India’s talent pool was unmatched in scale and expertise. The nation’s emphasis on STEM education and upskilling ensured a steady pipeline of professionals ready to lead global projects. This talent drove productivity, creativity, and operational excellence for global enterprises, enhancing corporate reputation and positioning India as a leader in ethical global expansion.

Risk Assessment

GCCs required robust risk assessment frameworks to identify, analyze, and mitigate potential challenges. By proactively addressing risks related to cybersecurity, data privacy, regulatory compliance, and geopolitical factors, GCCs ensured business continuity and built resilience against unforeseen disruptions.

About the Report - ‘Rethinking the Future of Global Capability Centers’

An exclusive report analyzing key trends and industry game changers shaping the future of India’s GCC ecosystem, designed to help businesses prepare for future challenges and opportunities.

The report will feature:

Key insights on GCC ecosystem in India
Emerging Trends Shaping the Future
Opportunities for GCCs in India
Success Stories and Case Studies
Experts’ ‘Future Thoughts’
Listings of India’s Leading GCCs
Future Scenarios and Recommendations

The Dun & Bradstreet report will be circulated among senior leading corporates, Government ministries, among other leading corporates in India and abroad.

The report will be circulated through digital platforms, and it will also be made available for download on Dun & Bradstreet’s website.

Our Speakers

Dr. Ekroop Caur
IAS Secretary - Department of Electronics and Information Technology Biotechnology and Science & Technology
Government of Karnataka

Dipu Gopinath
Director & Country Head
Merative India

Praveena Gundiah
Senior Director and Head of Commercial India
Iron Mountain

Pawan Sachdeva
Managing Director - Digital and Health Services
Carelon Global Solutions

Aneelkumar Savalagi
Global Chapter Leader - ICSS Global DD&T (Data, Digital & Technology)
Takeda ICC India

Pradip Thaker
Country Head & Vice President India
D-Matrix

Arpita Srivastava
Managing Director - GCC Advisory
Cushman & Wakefield

Susmitha Sam Thomas
Sales Lead GCC – Pan India
Naukri.com

Siddharth Thangavelu
Associate Director Architecture & Design India & SAARC
Haworth

Kaushik Das
Managing Director
JC Penney India

Sailaja Vadlamudi
Vice President Security & Data Privacy & Global Regional Information Security Lead Program
SAP Labs India

VS Sridhar
Managing Director – GCC Advisory – Operations
Cushman & Wakefield

Anshul Jain
Chief Executive – India SE Asia
Cushman & Wakefield

Gopal Chhetri
CGI Partner, SVP & Business Unit Leader, Asia Pacific
CGI

Vikas Kumar
Director-GI
Iron Mountain India

Nikhil Malhotra
Vice President
GBS Everest Group

Karthikeyan V S
Director & Head of Asia Business
Expleo

Aashish S Shukla
Managing Director
CorporatEdge

Shrirang Raddi
Head of GCC Relationships – Financial Services
Infosys

Sharad Agarwal
Chief Executive Officer
Sify Infinit Spaces Ltd

Nithin Gopinathan
Vice President Enterprise Accounts (South)
Softcell

Prasidh Parankiyedath
Presales Consultant
63 SATS

Avinash Gupta
Managing Director & CEO – India
Dun & Bradstreet

Dr. Arun Singh
Global Chief Economist
Dun & Bradstreet

Vipul Oberoi
Director of Marketing CSR & Learning Solutions
Dun & Bradstreet

Mukesh Jain
Senior Director Sales
Dun & Bradstreet

Hitesh Sethi
Senior Director-Advanced Analytics & Consulting
Dun & Bradstreet

Sudhir Solkampally
Senior Director
Dun & Bradstreet

Agenda

Time

Details

09:00 – 10:00 am Registrations

10:00 – 10:10 am Welcome Address by Mr. Sudhir Solkampally, Senior Director, Dun & Bradstreet Technology & Corporate Services India LLP Evolving GCCs - The Shift from Traditional Models to Agile Powerhouses

Track 1: Innovation Hub

10:10 – 10:20 am Keynote Session on AI powered GCC's Leading the Frontier of Enterprise Innovation by Praveena Gundiah, Senior Director and Head of Commercial India, Iron Mountain

10:20 – 10:30 am Keynote Session on Powering Innovation Through Purposeful Partnerships by Gopal Chhetri - CGI Partner, SVP & Business Unit Leader, Asia Pacific Global Delivery Centers of Excellence

10:30 – 10:40 am Keynote Session on NTC: One-stop solution for GCC hiring challenges by Susmitha Sam Thomas, Sales Lead, GCC – Pan India, Naukri.com

10:40 – 11:20 am Panel Discussion: The Tech-Driven Engines of Reinvention

Role of GCCs in driving digital transformation
Harnessing GenAI and automation to boost efficiency in GCC operations
The value addition of cloud: GCC-as-a-service
Navigating the transformation of healthcare & life sciences through GCC innovations
How GCCs are unlocking the power of data and analytics in product engineering and design thinking?

Panel Composition:

Session Moderator: Mukesh Kumar Jain, Senior Director, Sales, Dun & Bradstreet India

Dipu Gopinath, Director & Country Head, Merative India
Pawan Sachdeva, Managing Director - Digital and Health Services, Carelon Global Solutions
Aneelkumar Savalagi, Global Chapter Leader - ICSS, Global DD&T (Data, Digital & Technology), Takeda ICC India
Pradip Thaker, Country Head & Vice President India, D-Matrix
Arpita Srivastava, Executive Director – GCC Advisory, Cushman & Wakefield
Vikas Kumar, Director GI, Iron Mountain
Shrirang Raddi, Head of GCC Relationships – Financial Services, Infosys

11:20 – 11:25 am Curtain Raiser: Smarter – Faster – Holistic - Global GCC moves made easy by Cushman & Wakefield

Track 2: Smart and Secure Infrastructure

11:25 – 11:40 am Keynote Session on Cloud-Native. AI-Ready. Globally Connected: The Infrastructure GCCs Need by Sharad Agarwal, Chief Executive Officer, Sify Infinit Spaces Ltd

11:40 – 11:50 am Keynote Session on Powering GCC Growth with Integrated IT & Security by Nithin Gopinathan, Vice President, Enterprise Accounts (South), Softcell

11:50 – 12:00 pm Future of Workspace Trends and India Capabilities by Mr. Siddharth Thangavelu , Associate Director – Architecture & Design, India & SAARC, Haworth

12:00 – 12:10 pm Cracking Complexity: A GCC Case Study by Nitish Bhasin, Chief Sales Officer, Table Space

12:10 – 12:25 pm Networking break

Track 3: Risk Assessment

12:25 – 12:35 pm Keynote Session on Economic & Social Impact of GCC Sector by Dr. Arun Singh, Global Chief Economist, Dun & Bradstreet

12:35 – 12:45 pm Keynote Session on Navigating the Deepfake Era: Trust and security in a manipulated world by Prasidh Parankiyedath, Presales Consultant, 63SATS

12:45 – 01:25 pm Panel Discussion: Strategic Risk Management in GCCs for Enhanced Resilience

Identifying and evaluating key risks specific to GCC operations
Implementing robust risk mitigation frameworks and best practices
Leveraging technology and data analytics for proactive risk assessment
Case studies on successful risk mitigation strategies in GCCs.

Session Moderator: Hitesh Sethi, Senior Director, Analytics & Business Advisory, Dun & Bradstreet India

Panel Composition:

Kaushik Das, Managing Director, JC Penney India
Sailaja Vadlamudi, Vice President Security & Data Privacy & Global Regional Information Security Lead Program, SAP Labs India
Nikhil Malhotra, Vice President - GBS/GCC, Everest Group
VS Sridhar, Managing Director – GCC Advisory – Operations, Cushman & Wakefield
Karthikeyan V S, Director & Head of Asia Business, Expleo
Aashish S Shukla, Managing Director, CorporatEdge

The Road Ahead

01:25 – 01:45 pm Fireside Session: The Next Chapter of GCCs in India

Redefining boundaries – The expansion to Tier-2 cities
The GCC Boom – Unlocking real estate’s golden opportunity
The growth in the GCC talent pool
Exploring the digital-first approach and comprehensive startup ecosystem

Session Anchor: Vipul Oberoi, Director - Marketing, CSR & Learning Solutions, Dun & Bradstreet India

Anshul Jain, Chief Executive – India, SE Asia, Cushman & Wakefield
Jyoti Nair, Managing Director Technology Management and Strategy, Wells Fargo

01:45 – 02:05 pm Fireside Session: GCC Industry in Karnataka

Session Anchor: Avinash Gupta, Managing Director & CEO – India,Dun & Bradstreet

Dr. Ekroop Caur, IAS, Secretary - Department of Electronics and Information Technology, Biotechnology and Science & Technology, Government of Karnataka

02:05 – 02:10 pm Launch of "Rethinking the Future of Global Capability Centers (GCC)"

02:10 – 02:20 pm Felicitation ceremony

02:20 pm onwards Networking Lunch