The client was provided with D&B’s integrated solution to organize, clean and update the member list. This helped with better management of member data and verification of KYC documents.
The client faced a challenge in updating KYC documentation for their existing members, as the member list had not been reviewed or refreshed for a significant period. Many records may be outdated or incomplete, and to ensure compliance and data accuracy, the client had requested support in reaching out to these members through email, tele-calling, and site visits to collect and verify updated KYC documents.
The client’s member database is outdated, with inconsistent or missing contact details, making outreach difficult. Limited internal resources and the absence of a streamlined system for tracking KYC compliance add to the operational burden.
Externally, the client faces difficulties in re-engaging members who may have changed contact details, become inactive, or are unresponsive to communication attempts. Members may also be reluctant to share sensitive documents again, especially if they do not clearly understand the need for resubmission. In some cases, physical site visits may be required due to non-digital communication preferences or regulatory requirements, which can be time-consuming and logistically challenging.
Dun & Bradstreet supported the client by first cleansing and matching their member data with D&B’s database to enrich company profiles. Verified contact details were then provided, followed by a structured outreach through emails and tele-calling to request updated KYC documents. For non-responsive entities, D&B conducted site visits to confirm their existence and collect the required documents.
Product
Demand Generation
Industry
BFSI
Function
Data Management, Adherence to compliance
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