UST unveils its Dun & Bradstreet journey

D&B services streamlined decision-making, improving both acquisition success and client servicing. This enabled the organization to drive profitable growth and enhance client satisfaction.

Challenges faced by the client

The organization needed to make informed decisions on acquisitions and client servicing. This involved analyzing prospects' financial health, business operations, and the industry landscape to identify suitable acquisition targets. For client servicing, evaluating financial stability, payment history, and technology partnerships was key. Additionally, understanding vendor relationships and services offered by these vendors helped guide decisions. The goal was to ensure that both acquisitions and client service strategies aligned with the company’s broader objectives.

Internal challenges

Internally, the organization struggled with data integration, as pulling together information from different sources made it difficult to get a clear picture of prospects. Limited resources—like time, tools, and skilled staff—also slowed down the analysis process for acquisitions and client servicing. Additionally, aligning insights with the company’s broader goals often led to conflicting priorities across teams.

External challenges

Externally, the company faced a volatile market, making it tough to predict the stability and growth of potential acquisitions. Many clients were dealing with financial uncertainty, complicating long-term service decisions. The competitive landscape was also challenging, with rivals targeting the same clients and acquisitions, requiring the organization to differentiate itself in both service offerings and strategies.

How D&B helped?

D&B’s Hoovers platform offered valuable insights into potential clients’ capabilities, including their tech infrastructure, partnerships, and vendor ties, helping assess service compatibility. Using D&B services streamlined the evaluation process, delivering accurate, up-to-date data for informed decision-making. This approach enabled the organization to identify the right acquisition targets and tailor client service offerings effectively.

Key learnings

• Boosted Acquisition Success
• Enhanced Client Servicing
• Empowered Data-Driven Decisions
• Fostered Profitable Growth
• Improved client Satisfaction